Source Logo
Why SOURCE?
How It Works Our Water
Commercial
Worksites Communities Schools Hospitality and Destinations
Residential
Bottled Source
Resources
News & Press Blog Case Studies
About Us
Contact Us

SOURCE HYDROPANEL SOFTWARE UPDATE & SERVICE

April 29, 2022

On this page, you’ll find information on a software update and service visit for your Hydropanels.

Your Hydropanels are still making fresh, high-quality, mineralized drinking water. But on some of the panels, the water pump isn’t shutting down or starting up correctly.

You may or may not be experiencing the issue but, if there are times when you suddenly can’t get water, often in the evening or early morning, this is probably why. If the issue continues, the pump can break.

 

 

The solution

 

To fix the problem, we’re remotely pushing out a software update that will protect the pump until we can come out and replace it.

In the coming weeks a crew will visit to do that replacement and give your panels any other service they need.

If you have any challenges with your panels after the software update or in-person service, let us know right away.

We sincerely apologize and will keep you updated until the problem is solved. Thank you for your patience and trust in us.

If you have questions or concerns, call us at 480-626-7437 or support@source.co.

Hydropanel Production Tool

Hydropanel water production tool

For an accurate per Hydropanel production value in your area, please enter your zip code below.

Zip Code Search

Hidden

Hydropanel General Installation Requirements:

  • Sunny mounting location – The SOURCE Hydropanel works best in full sun. Unobstructed sunlight required at least 5 hours per day. Avoid placing under shading objects such as trees, buildings, etc.
  • 4 x 6 foot (1.2 x 1.8 meters) mounting area per Hydropanel.
  • Minimum clearance of 1ft (30cm) in front of and behind the panels to allow access for service.
  • Minimum 3 inches (8 cm) between hydropanels from side to side within an array.
  • SOURCE Hydropanels must be installed at least 15 feet (5 meters) away from windows and should be positioned considering hydropanel sound with respect to living spaces.
  • SOURCE Hydropanels must be level from side-to-side with a maximum deviation of 20mm.
  • Hydropanel must be South Facing (180°) for locations in the Northern Hemisphere, or North facing (0°) for locations in the Southern Hemisphere.
  • The installation surface must be level. For example, a flat roof, or level ground.
  • Roof mounted hydropanels must be at least 3 feet (1 meter) away from the edge of any structure.
  •  
  • Adequate structural integrity of the roof is required. Do not install on a roof that is damaged or otherwise insufficient to hold the weight and wind loads of the hydropanel.
  •  
  • Consider whether there is space for a crane to set up and lift the hydropanels to their mounting location.
  • Ground locations should be firm, level, and evenly composed. The hydropanel can be placed on blocks, concrete, or mounted to lumber to provide a stable base to sit on.
  •  
  • Consider factors like soil composition, and how to manage erosion or plant growth over time.
  •  
  • Avoid installing the hydropanel where they may be wetted from irrigation sprinklers.
  •  
  • Ensure the hydropanel is raised above the specified flood plain.
  •  
  • Hydropanel should be anchored to the ground or sufficiently ballasted to prevent movement or damage from high winds.

Hydropanel General Installation Requirements:

  • Sunny mounting location – The SOURCE Hydropanel works best in full sun. Unobstructed sunlight required at least 5 hours per day. Avoid placing under shading objects such as trees, buildings, etc.
  • 4 x 6 foot (1.2 x 1.8 meters) mounting area per Hydropanel.
  • Minimum clearance of 1ft (30cm) in front of and behind the panels to allow access for service.
  • Minimum 3 inches (8 cm) between hydropanels from side to side within an array.
  • SOURCE Hydropanels must be installed at least 15 feet (5 meters) away from windows and should be positioned considering hydropanel sound with respect to living spaces.
  • SOURCE Hydropanels must be level from side-to-side with a maximum deviation of 20mm.
  • Hydropanel must be South Facing (180°) for locations in the Northern Hemisphere, or North facing (0°) for locations in the Southern Hemisphere.
  • The installation surface must be level. For example, a flat roof, or level ground.

Roof Mount Requirements:

  • Roof mounted hydropanels must be at least 3 feet (1 meter) away from the edge of any structure.
  • Adequate structural integrity of the roof is required. Do not install on a roof that is damaged or otherwise insufficient to hold the weight and wind loads of the hydropanel.
  • Consider whether there is space for a crane to set up and lift the hydropanels to their mounting location.

Ground Mount Requirements:

  • Ground locations should be firm, level, and evenly composed. The hydropanel can be placed on blocks, concrete, or mounted to lumber to provide a stable base to sit on.
  • Consider factors like soil composition, and how to manage erosion or plant growth over time.
  • Avoid installing the hydropanel where they may be wetted from irrigation sprinklers.
  • Ensure the hydropanel is raised above the specified flood plain.
  • Hydropanel should be anchored to the ground or sufficiently ballasted to prevent movement or damage from high winds.

Hydropanel Calculator

The amount of water you consume will determine how many panels you’ll need and the size of tanks we recommend. Use our calculator below for our panel and tank recommendation.

Each panel produces on average 180 bottles per month (16.9 oz bottles). For a more accurate estimation based on your location use this tool.

Hidden
Hidden
Hidden
Hidden