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Frequently Asked Questions

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  • How do I purchase SOURCE?

    To purchase SOURCE Hydropanels, click here here to reach one of our sales representatives.

    For large projects, our Water Purchase Agreements let you purchase SOURCE water by your needed volume without the upfront expense of Hydropanels.

  • How does SOURCE get installed?

    First, we complete a virtual site survey to determine optimal placement for the Hydropanels. From there, our team of experts develops a custom installation plan based on your needs.

  • What are my configuration options?

    SOURCE fields are configured in three ways:

    1. Centralized dispensing from a single array
    2. Distributed dispensing from a single array
    3. Distributed dispensing from multiple arrays

  • Does SOURCE work at most humidity levels?

    SOURCE produces water in communities with a wide range of climates. The array at our headquarters in Arizona makes water year-long despite low relative humidity. The Phoenix metro area can get below 5% relative humidity in the summer, and SOURCE still produces water in these incredibly dry conditions.

  • What is the lifespan?

    SOURCE Hydropanels have a 15-year lifespan at which point we recommend a detailed service. We expect at that point, some internal parts will need repair or replacement. Your local Certified SOURCE Installer will work with you to make sure this service is taken care of and you always have access to your SOURCE water.

  • What if I have any issues with my SOURCE?

    On your installation day, you will be given the contact information for your service support team. We offer service in-house and also work with your local Certified SOURCE Installer partners to make sure your array receives immediate attention should it need any servicing. If for any reason you need assistance from us directly, you can reach us at (480) 626-7437 or toll free +1-855-796-9283.

  • How much maintenance does SOURCE require?

    SOURCE is low maintenance, like any standard appliance. It requires the air filter and polishing cartridge to be changed once annually, and the mineral cartridge once every five years. You can do the maintenance yourself or your local Certified SOURCE Installer can come out and provide the service for you.

  • Will pollution in the air make its way into my water?

    SOURCE has two steps in its water production process that keep any pollution in the air from getting into your water. First, the built-in air filter keeps particulates and other debris from finding their way into the Hydropanel. Second, because our special materials only attract water molecules, the water produced is pure – similar to distilled – leaving anything else in the air behind. This pure liquid is mineralized with calcium and magnesium, and kept clean through an integrated sterilization system.

  • Does SOURCE purify and filter the water it produces?

    SOURCE Water starts pure and is made better through mineralization, unlike most water which starts dirty and has to be cleaned. To protect SOURCE Water quality, the Hydropanels filter the air before it passes through the system, and water is kept clean with ozonation.

  • What regulatory standards does SOURCE Water meet?

    SOURCE meets and exceeds the FDA & EPA requirements for drinking water, as well as the local standards at SOURCE installations worldwide.

  • How is a SOURCE Hydropanel different than a dehumidifier?

    A dehumidifier is a very different technology from SOURCE, using entirely different processes for extracting water vapor. In a dehumidifier, the water is exposed to components inside the machine whose materials can contaminate the water with lead and other metallic residues. Furthermore, dehumidifiers require great amounts of electricity to extract the water vapor, leaving users with water that cannot be consumed while driving up electric bills. SOURCE is off-grid, using solar energy to raise the dewpoint inside the Hydropanels, driving passive condensation resulting in high-quality water that is pure, similar to distilled. While both technologies make water from moisture in the air, SOURCE Hydropanels make high-quality drinking water without connecting to external power.

  • Will a large number of Hydropanels dry out the environment?

    No! In fact, our scientists have calculated it would take at least 70,000 Hydropanels per person on Earth to begin to make an impact.

  • Where is SOURCE based?

    SOURCE is headquartered in Tempe, Arizona.

  • How can I join the SOURCE team?

    We are always looking for innovative leaders to join our team. If you’re passionate about bringing water to every person in every place, please email contact@source.co with your cover letter and resume and the area of work you’d be interested in on the subject line. We’ll be sure to pass along to the appropriate SOURCE party.

  • Can I invest in your company?

    At this time, SOURCE is not looking for investors.

  • How much does SOURCE cost?

    A standard SOURCE array is 2 Hydropanels, at an estimated project cost between $5,500 and $6,500* (including shipping, installation, and tax).
    Standard installation varies by your home requirements and your location. With a 15-year life, your SOURCE will provide you with a case of delicious water per day, or 12 standard bottles, for less than $0.15 per bottle. Your risk-free deposit is applied to the Hydropanel cost.

    *This estimate is based on continental US shipping & installation rates. Orders outside the US will vary by location.

  • What are my dispenser options?

    SOURCE Hydropanels can connect to any dispenser supporting 80 psi including:
    – A countertop hot/cold dispenser
    – A designated tap
    – Your refrigerator
    – A wall-mounted bottle filler
    – A free-standing dispenser

    We have several dispenser options you can select to purchase or you can choose to use one of your own.

  • Can I store my water?

    SOURCE has a 30-liter (60 bottles worth!) reservoir to support your drinking water needs for about a week. If you need to store more water than that, you can purchase a larger reservoir to supply your water for more extended periods, like during travel or freezing weather months.

  • How is my water protected?

    Your water quality is our top priority. That’s why Hydropanels are designed to protect water quality through five steps in your water’s journey:

    1. An integrated air filter keeps particulates and debris from finding their way into the Hydropanel
    2. When extracting the water vapor from the air, SOURCE only attracts water molecules, leaving everything in the air behind
    3. The conversion process inside the Hydropanel raises the dew point to drive condensation specifically for water
    4. Water stored in your reservoir is protected by an integrated sterilization system, keeping the environment inside the reservoir clean and your water’s quality pristine
    5. Finally, a polishing cartridge at the tap ensures no variation in quality between the reservoir and your tap

  • Can I track my water production?

    As a SOURCE owner, you can monitor your Hydropanels’ performance with our mobile application! With the app, you have one-click access to key stats including water produced, the environmental impact of your Hydropanels, and if your array needs any maintenance.

  • Does SOURCE work in freezing climates?

    When the temperature hits freezing, SOURCE Hydropanels enter a hibernation mode. When the temperature rises above the freezing point, your Hydropanels sense the warmth and return to making water.

  • Does SOURCE work on cloudy or rainy days?

    Since Hydropanels are a solar-powered technology, SOURCE requires exposure to sunlight to make water. Hydropanel installations in severely cloudy areas may experience lower-than-average production. We encourage customers in these areas to include an additional Hydropanel in your array. Our team can run projected estimates on your location and provide a report for you to ensure your SOURCE array meets your needs.

  • Does SOURCE work in dry areas?

    Yes, SOURCE is uniquely capable of making water in a wide range of conditions (including at our office in the arid Arizona desert!).

  • Can I use SOURCE for my whole home?

    SOURCE Hydropanels make the most important water you need – the water you put in your body. Our Hydropanels are designed specifically to provide water for drinking and cooking, but arrays can be sized to meet any water production volume.

  • Do the Hydropanels produce energy for me to power my home?

    SOURCE is a completely independent drinking water solution; it efficiently utilizes solar power to generate the right amount of electricity required to run its own system to produce water and charge the battery that ensures you can dispense water at night. SOURCE can easily coexist with a solar PV panel array on the same roof to provide the power needs you would like satisfied.

  • What are the dimensions and footprint of SOURCE?

    Each SOURCE Hydropanel is 4 feet by 8 feet by 3.5 feet.

  • How much does each Hydropanel weigh?

    Each SOURCE Hydropanel weighs 340 lbs (dry weight). Our SOURCE installation partners make sure the Hydropanels are mounted to your roof in a manner that properly supports your array.

  • Can I install SOURCE myself?

    We do not currently offer a self-installation option. Because the quality of your water is important to us, our installation partners are trained to ensure your Hydropanels are installed and functioning to the highest standard.

  • Can SOURCE be installed on a boat or an RV?

    At this time, SOURCE is not configured for boat or RV installation.

  • I want to help, but I can’t afford this product.

    To get updates on SOURCE and help spread the word, follow us on FacebookTwitterInstagramYouTube, and LinkedIn.

  • How do I contact a SOURCE Salesperson?

    To speak to a SOURCE sales representative, please call (623) 215-3682 or toll free +1-855-796-9283.

  • How can I become a distributor?

    Complete this form to learn more about partnerships.

  • How much drinking water can SOURCE produce?

    SOURCE installations can be configured to meet any volume demand, from single-family households to entire communities and everything in between.

  • How do people access the water that is produced?

    We offer a wide selection of dispensing options in order to provide the most convenient collection experience for your project.

  • What is the pH level?

    SOURCE water has a balanced alkalinity with a pH of 7.8 and a TDS level of 45 mg/L (according to World Health Organization, a TDS level less than 300 mg/L is considered to be excellent)

  • What does the water taste like?

    We know that in order for students to drink the water, it has to taste great. That’s why we’ve designed a curated mineral recipe for a premium taste.

  • How much water will my school need?

    We work with you to design an array that is scaled to meet your unique volume demands.

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